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Upcoming Events

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Holistic Person Centred Care

Professional Caring Services

In close consultation with each service user and their representative we produce a personalised plan of care. This Care Plan reflects the individual needs of the resident and ensures that all care requirements are identified, then reviewed regularly with the care professionals involved in providing their care, with plans adjusted as appropriate.

Medical Care

Residents are able to maintain their own GP if they remain within their doctor’s catchment area. If this is not the case, we will assist with the transition to one of our local practices.

Involvement

The centre has its own Care Forum that meets every month, being comprised of staff, residents and family/representatives.   The Forum is involved in the choice of menu and activities and at the same time being informed and involved in any changes and proposals, ensuring that it has an input into the operations and running of Coppermill.

Stakeholder Feedback

The Manager operates an open door policy where any concerns can be raised at any time on a one to one basis. A Suggestion Box is also available in the main reception, should families prefer to leave a note.  An annual stakeholder survey/questionnaire is distributed to residents as well as families or representatives.   The questionnaires consist of a score-point system, which indicates how the residents or their families or representatives feel about the service and care provided.  The results and outcome of the questionnaires assist the management team with their future planning and organisation. 

Care planning approach

The Care Planning system we employ is the Ablyss Care Management System, which is well reputed for being detailed and thorough in supporting our assessments and planning.  The system is protected by back up and by security passwords that are specific to each user and an audit trail is built in to protect the data.  

Daily Life – Nutritional services

The large kitchen area is fully equipped to provide a varied nutritional diet and we also cater for special dietary requirements. Our policy is to enable residents, as far as possible, to decide for themselves where, when and with whom they consume food and drink of their choice.  Menus are changed on a monthly basis, according to the season.  The kitchen team is able to offer appropriate dietary needs for ethnic, cultural, religious and vegetarian options.

Advocacy

In addition to the various local services available, the centre has a partnership with Age UK Hillingdon, 2 Chapel Court, 126 Church Road, Hayes, UB3 2LW – Tel: 0208 756 3040 should this service be required.

Community Support

Links with the local community are maintained so that residents remain part of the neighbourhood.  This is achieved by visiting libraries, involvement with the singing group in Harefield, connections with the local Bowling and Cricket teams and involvement with the local Primary Schools and Churches.

Spirituality

Our Co-ordinators work together with Ministers, Pastors and Priests to promote a choice of worship; all service-users are supported to participate in any form of prayer service, should they desire to do so.

Accessibility

You may be referred to the Home from a wide range of sources; the most likely referral will be from Adult Social Care Services. The Care Manager from the Adult Social Care team will establish what your care needs are and which setting you may require. Funding alternatives will be discussed when your financial assessment is carried out with the allocated social care worker. 

Prior to admission to Coppermill Care Centre a further assessment of need will be conducted by the Registered Home Manager, or authorised senior member of staff, using the pre-admission assessment tool.  This will establish specific care requirements and ensure that the centre is able to accommodate individual care needs.

Quality Assurance

Coppermill Care Centre is regulated by the Care Quality Commission; to see a copy of our most recent inspection, please follow this link. We place strong emphasis on providing the highest quality service possible for all our residents. We believe that, no matter how good our service may at present, there is always room for improvement.